Terms of service.

By using HostNest.ai you agree to these terms. We wrote them to be read, and we won't surprise you. What you pay, how to cancel, what happens to your data when you leave, and the few things we ask you not to do are all spelled out below.

01The parties

"We", "us", "HostNest" = Oqtacore Sàrl, Route de Divonne 44, 1260 Nyon, Vaud, Switzerland. VAT CHE-406.118.174.

"You" = the natural person or legal entity that created a HostNest account.

02What HostNest provides

HostNest sets up and runs a private Linux server (a VPS) for you, with an AI agent on it that you talk to on Telegram. The agent is Anthropic's Claude Code, signed in to your own Claude account. We set up the server, keep it running and install updates.

Your server runs in the EU, in Germany or Finland, at our hosting provider Hetzner. You can use HostNest from anywhere.

HostNest is not an AI provider. We don't create, train or host AI models. We run the server and the software around an agent that you control.

03Your account

• You must be 16 or older and able to enter a contract under your local law.
• One account per person. Sharing credentials is at your own risk.
• Keep your email and your Telegram secure. Anyone with access to them can control your agent.
• Tell us promptly if you think your account has been compromised.
• If you use HostNest for a business, a data processing agreement is available on request: email dpo@hostnest.ai.

04Pricing, trial & billing

Current pricing:

• Monthly: $25.00 per month (USD), renewing on your sign-up day.
• Annual: $240.00 per year (USD), renewing on your sign-up date.

Free trial. A new subscription starts with a 7-day free trial. We take your card when you sign up and charge the first payment when the trial ends, unless you cancel before then. We email you when your trial starts and again 3 days before it ends.

The price shown at checkout is the price you pay. We don't add tax on top.

Billing is handled by Stripe. By subscribing, you authorise us to charge your payment method automatically at each renewal. We email a receipt for every charge. For annual plans, we also email you 30 days before each renewal with the date and the amount.

If a payment fails, we email you the same day. Stripe tries your card again over the following 2 weeks, and your agent keeps working in the meantime. If the payment still hasn't gone through 14 days after it first failed, your subscription ends and your server is deleted (see §14). We remind you 3 days before that happens.

05Cancelling, refunds & withdrawal

Cancel any time from the billing portal (there's a link in every billing email and in your dashboard), or by emailing support@hostnest.ai. Your plan stays active until the end of the period you've paid for, and you won't be charged again. Changed your mind? You can undo the cancellation in the billing portal until then.

No refunds for the current period, except in these cases:

• Your 14-day right of withdrawal (EU and EEA). If you live in the EU or EEA, you can withdraw from your contract within 14 days of signing up, without giving a reason. Your free trial counts toward these 14 days. To withdraw, email support@hostnest.ai from your account's email address, or send us any other clear statement. You can use the EU model withdrawal form, but you don't have to. We refund all your payments within 14 days of receiving it, to the card you paid with.
• Annual plans in Germany. If you live in Germany, after the first year you can cancel an annual plan at the end of any month, and we refund the unused months.
• If we discontinue the service (see §9), or if you don't accept a change to these terms (see §15), we refund any prepaid time you haven't used.

06Acceptable use

You agree NOT to use HostNest to:

• Generate, host or distribute child sexual abuse material, non-consensual intimate imagery, or material that sexualises minors.
• Plan or carry out violence, terrorism or other illegal activity.
• Send spam, run unsolicited mass outreach, or break anti-spam laws (CAN-SPAM, CASL, GDPR/ePrivacy).
• Mine cryptocurrency, run denial-of-service attacks, or scan or exploit other networks.
• Resell the server as bare hosting. Running your HostNest agent is the intended use; running something small on the side is fine.
• Interfere with our infrastructure, our providers, or other customers' servers.
• Pretend to be HostNest staff.

We may suspend or end accounts that break these rules. For serious breaches (child abuse material, terrorism, fraud) we will also report to the relevant authorities.

07Your Claude account & AI

You need your own Claude account, on a Claude plan that allows how you use your agent. Which plan that is, is between you and Anthropic. Your agent uses Claude under your own agreement with Anthropic. Anthropic's terms, usage policy and plan limits apply to it, and HostNest is not a party to that agreement. Where Claude is available is up to Anthropic, not us.

OpenRouter is optional. You can connect your own OpenRouter account so your agent can understand voice messages, reply with voice, and search its memory better. It uses credits you buy from OpenRouter directly. We hold an access token for it, encrypted, so your agent can use it. You can disconnect it at any time.

You're responsible for what your agent does with AI output. AI can be wrong, biased or out of date. Don't rely on your agent for legal, medical, financial or safety-critical decisions without checking independently.

08Updates, availability & support

We aim for high availability but don't guarantee a specific uptime.

Updates install automatically at night, between 3 and 5 am in your time zone. Your agent tells you in Telegram when it restarts and when it's back, usually within a few minutes. Urgent security fixes can install at any time. We don't announce individual updates in advance.

Support is through the chat in your dashboard and support@hostnest.ai. We aim to reply within one working day.

09If we discontinue the service

If HostNest ever shuts down, we'll give you at least 60 days' notice by email. During that time:

• We'll send you your agent's files on request.
• We'll refund any prepaid time you haven't used.

Your agent's memory is stored as plain text files, and your agent runs on your own Claude account, so what your agent knows can move with you.

10Intellectual property

You own everything you put into your agent: your instructions, its memory, your conversations, the agent's name and personality, and the output your agent produces for you.

HostNest owns the dashboard, the setup and management software, the website, the brand and our trade secrets. You get a non-exclusive, non-transferable licence to use them while your subscription is active. You may not copy, resell or redistribute our software, or use it to build a competing service.

The AI models belong to their providers (Anthropic, and any provider you use through OpenRouter), under their own terms.

11Warranties

To the maximum extent the law allows, HostNest is provided "as is" and "as available". We don't promise that the service will be uninterrupted, error-free or fit for any purpose beyond what we've described.

EU and Swiss consumers keep the statutory warranties of conformity that local consumer law doesn't allow to be waived.

12Liability

Our total liability under or relating to these Terms is capped at the fees you paid in the 12 months before the event that caused the claim. We are NOT liable for:

• Indirect, consequential or special damages (lost profits, lost data, lost opportunity).
• Damage caused by AI output you relied on without checking it.
• Damage caused by your misuse, your breach of these Terms, or third-party services outside our control (Telegram, Anthropic, OpenRouter and others).

Nothing in these Terms excludes liability for fraud, gross negligence, intentional misconduct, or death or personal injury.

13Indemnity

You agree to indemnify HostNest against third-party claims arising from your agent's output, your breach of these Terms, or your breaking the law.

14When your subscription ends & termination

When your subscription ends, whether because you cancelled or because a payment failed and wasn't fixed:

• Your agent keeps working for 7 more days after the end of your paid period or trial. After a failed payment, the 14 days in §4 apply instead.
• Then your server is deleted, together with its backups and any snapshots, and everything your agent knows is gone.
• We email you the deletion date when you cancel, and again 3 days before it happens.
• Want a copy of your data? Contact support@hostnest.ai before the deletion date and we'll extract your agent's files for you. After that date, they can't be recovered.
• Want to come back? Before your plan ends, undo the cancellation in the billing portal. After it ends, contact support before the deletion date and we'll set you up again with your server as it was.

Deleting your account. You can delete your account at any time in Settings, under Delete account. It takes effect immediately: we cancel your subscription and delete your server, its backups and snapshots, and your account. Some records stay for now: see §5 of the Privacy Policy. Stripe keeps its billing records.

Our right to end the contract. We can end your contract with 30 days' notice, refunding any prepaid time you haven't used, or immediately for a serious breach of §6 (Acceptable use).

15Changes to these terms

We may change these terms when the law changes, when the service changes (for example new features, or a provider we rely on changing its terms), for security reasons, or to make them clearer.

For a material change, we'll email you at least 30 days before it takes effect and explain what is changing and why. We'll ask you to accept it. If you don't accept, you can end your plan before the change takes effect, and we'll refund any prepaid time you haven't used. Smaller changes, such as clarifications and corrections, take effect when we publish them.

16Governing law & disputes

These Terms are governed by Swiss law, and the courts of Nyon (Vaud), Switzerland, have jurisdiction. If you are a consumer, you keep the mandatory consumer protection of the country where you live, and you can bring proceedings there.

For disputes under EUR 5,000, we'll try to resolve things informally by email for 30 days before either side goes to court.

This document is provided in English. Translations are for convenience; the English version governs.